Returns & Exchanges

At House of Asheriya, we take pride in the care and intention behind every product we create. Your satisfaction is important to us

Returns

• Due to the personal and spiritual nature of our products, we do not accept returns on used items, including candles, oils, bath beads, and other ritual items.
• If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the product and packaging. We will work with you to resolve the issue.

Exchanges

• Exchanges are only available for unopened and unused items.
• To request an exchange, contact us at shanta8723@icloud.com  within 7 days of delivery. Include your order number and details of the item you wish to exchange.
• Customers are responsible for shipping costs when returning items for an exchange, unless the item arrived damaged or incorrect.

Shipping

• Once your exchange is approved, we will provide instructions for sending your item back.
• We process exchanges as quickly as possible, but please allow 5–10 business days for your new item to arrive.

 

Questions

 

If you have any questions about your order, returns, or exchanges, contact us at:

Email: shanta8723@icloud.com

We appreciate your trust in House of Asheriya and the sacred work behind every product.